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Accelerating our focus on customers, innovation and simplicity, driven by our values.

 

Where do you fit in?

Maybe you want to shape the future of healthcare or you’re searching for a place to take your underwriting skills further. Maybe you’re eager to delve into the data of a leading global company, or it’s social media that floats your boat. Whatever kind of role you’re looking for, you’re sure to find something at SUNU Health which is right for you.

Current Openings

Business Retention Executive

MAJOR DUTIES/RESPONSIBILITIES

  • Client registration and onboarding
  • Schedule and attend regular meetings with customers to maintain cordial relationship
  • Participate in quarterly sensitization forum for all clients
  • Conduct periodic biannual client satisfaction survey
  • Ensure documentation and prompt resolution of clients’ complaints, requests and enquiries.
  • Promote awareness of SUNU Health self-service portals (Mobile App, Enrollee Portal).
  • Enrollee ID card production and verification of ID cards before delivery to clients.
  • Carryout periodic clients’ utilization report.
  • Grow existing businesses through referrals to meet assigned financial target
  • Documentation of Clients’ visitation record for NHIA reaccreditation purpose
  • Verification and updating of enrollee list on all operational software.
  • Maintaining clients’ files (Electronic/hard copy)
  • Monitor Clients’ contract and issue renewal notice in accordance with approved SOP.
  • Premium adjustment reviews based on client needs and budgets.
  • Maintain effective relationships with existing and potential customers
  • Carry out all functions based on NHIA guidelines and SUNU Health policies.
  • Participate in Health Talks and enlightenment forum.

REQUIRED SKILLS

  • Proficient in Microsoft suit
  • Knowledge of Health Insurance Industry & Regulatory practices.
  • Excellent communication skills
  • Problem solving skills
  • Strong ethical values
  • Presentation Skills
  • Emotional Intelligence

EXPERIENCE: 1 to 2 years’ relevant work experience.

MODE OF APPLICATION

Applications and CV are to be sent to hrm.health@sunu-group.com before 16th August 2024.

  • LOCATION: Lagos, Nigeria
  • QUALIFICATION: Degree Qualified in Social Sciences or Humanities; Experience in the customer service function of a similar organization; Professional Certification in Client Servicing.
  • CLOSING DATE: 16 Aug 2024
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