Frequently Asked Questions
Have a look at frequently asked questions & answers to understand more.
ABOUT SUNU HEALTH PLANS
SUNU Health is a National Health Maintenance Organization (HMO), accredited by the National Health Insurance Authority (NHIA), a member of the SUNU group with its presence in over seventeen African countries. We provide managed care and health insurance services to individuals, corporate bodies, schools, multi nationals, trade unions and associations through our accredited network of providers.
Kindly click on select health plan and choose a plan that works for you
You will receive a welcome email introducing your account manager. You are also advised to log in to our mobile App where you will be able to view all information regarding your policy including your digital id card. Your physical identity card will be dispatched to you also.
We are sorry to hear that you want to cancel your policy which is still active.
Kindly contact us on 070010008000 to discuss further. However, premium paid on active policy cannot be refunded.
Yes. Our generic plans can be customized according to your budget.
Your Policy is clearly written on your physical id card, alternatively, you can log into SUNU health Mobile App to view your digital id card and approved benefits.
Kindly reach out to your account manager who will assist in replacing lost identity card. However, you are required to pay replacement fee of N1,000.00.
Kindly confirm information on SUNU Health mobile app or call SUNU Health contact centre on 070010008000 for clarification.
The family plan covers principal, spouse and four children under the age of 21 years.
All services outside the General Practitioner consult require Pre-Authorization code. thus, services such as dental and Optical care, complex investigations and surgeries require Pre-Authorization code and this can be tracked via the Mobile App.
You are allowed to change your Primary Care Provider once a month and the change will be effected from the 1st day of the subsequent month.
In the case of an emergency, you are expected to use any nearest facility but we advise you get in touch with us within 24 hours to enable us coordinate your care and ensure you are being treated as expected.
Yes. We carry out compulsory enlightenment campaign for all our subscribers on how the scheme works.
Our automated 24 hours contact center is 070010008000.
Hospitals are being paid according to agreed tariff having submitted their claims within our payment cycle. However, kindly contact our call center on 07001000800 if you are having difficulties while trying to access medical care.
As much as care is required.
Test may not always be the best option. treatment by signs and symptoms is also a standard process for medical treatment. However, you can contact our call center to guide you accordingly.
Kindly note that you may reach out to the SUNU Health contact Centre either via phone call, text messages, email and WhatsApp. You may also make use of our mobile app to see response real time.
We have over 2,000 providers comprising of primary, secondary and tertiary facilities in Nigeria and in selected African countries.
No you may not. However, you may be allowed provided we do not have presence within 2km driving from where you are and we were duly informed.
Immediately contact us on 07001000800 or quickly lodge complaint on our mobile App. This must be done whilst at the hospital to ensure prompt resolution.