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Accelerating our focus on customers, innovation and simplicity, driven by our values.
Where do you fit in?
Maybe you want to shape the future of healthcare or you’re searching for a place to take your underwriting skills further. Maybe you’re eager to delve into the data of a leading global company, or it’s social media that floats your boat. Whatever kind of role you’re looking for, you’re sure to find something at SUNU Health which is right for you.
Current Openings
Minimum Educational Qualification: BSc. Marketing, Professional Membership.
Minimum Relevant Work Experience: Minimum of 5 years post-graduation work experience in sales. Knowledge of and experience in Health Maintenance Organisation will be an added advantage.
Required Skills: Microsoft suite, Negotiation, Market Analytics, Business Communication
Position Summary: You will be expected to market the product and services of SUNU Health and build its client base.
Main Responsibilities:
- Drive the business development and marketing of the company to meet and exceed set global target.
- Assist in the development of new health products and services for the formal and informal sector.
- Prepare and deliver product presentations to clients and prospective customers on SUNU Health Products
- Work towards the achievement of SUNU strategic objectives
- Participate in preparation of Service Level Agreements and ensure endorsement from authorized signatories
- Prepare quotation for prospective clients.
- Participate in health insurance contract bidding documentations and process.
- Collate market feedbacks regarding competition and prospects needs.
- Participate in implementation of business plans.
- Provide input for development of content for new product and services.
- Penetration of new markets.
- Prepare and present business development report to line manager.
- Engage in market research, business forecast and development activities to continually identify business challenges and proffer solutions.
- Perform any other duty as may be directed by management.
- LOCATION: Nation-wide
- QUALIFICATION: BSc. Marketing, Professional Membership
Minimum Relevant Work Experience: Minimum of 5 years post-graduation work experience in clinical fields and Health Maintenance Organisation. Knowledge of HMO operational software will be an added advantage.
Required Skills: Microsoft Suite, Effective Communication, Leadership, Problem solving, Emotional Intelligence.
Position Summary: You will be expected to coordinate activities of care-coordinators in the Contact Centre.
Main Responsibilities:
• Vet NHIA and PHIS claims according to agreed tariff and NHIA/SUNU Health guidelines and protocols.
• Participate in provider forum to enlighten providers on SUNU guidelines and protocols.
• Participate in providers’ satisfaction survey biannually.
• Negotiate cost of care to enrolees.
• Provide clients with product and services information
• Attend to calls, SMS messages, WhatsApp and email messages from enrolees, providers and other stakeholders
• Collate and document enrolees information in relevant format.
• Proffer referral centre and give authorization codes where necessary.
• Identify and escalate priority issues
• Follow up customer calls where necessary
• Participate in development of Contact Centre protocol for answering calls, emails, WhatsApp
• Coordinate responses to customer enquiries (internal and external).
• Coordinate the handling and resolution of customer complaints directed to the Centre.
• Coordinate completion of call logs and produce call reports
• Maintain complaints file (NHIA)
• Coordinate issuance of authorization codes.
• Participate in medical outreach programmes: health talks, marketing presentation and enrolee enlightenment.
• Work with Network and Claims departments to reconcile providers account.
• Prepare monthly Contact Centre report for the management.
• Discuss and review enrolees medical history, symptoms, allergies and current medications with provider where necessary.
• Perform any other duties assigned.
- LOCATION: Nation-wide
- QUALIFICATION: MBBS
Minimum Relevant Work Experience: Minimum of 5 years post-graduation work experience in clinical fields and Health Maintenance Organisation. Knowledge of HMO operational software will be an added advantage.
Required Skills: Microsoft Suite, Analytical Skills, Problem solving, Leadership.
Position Summary: You will be expected to carry-out activities of claims processing, vetting and quality assurance as related to enrolee and Provider management.
Main Responsibilities:
• Ensure best practices are adhered to in quality of care administrated to SUNU enrolees following standard treatment guidelines and NHIA and SUNU Health protocols.
• Authorise/vet NHIA and PHIS claims according to agreed tariff and NHIA/SUNU Health guidelines and protocols.
• Participate in provider forum to enlighten providers on SUNU guidelines and protocols.
• Conduct providers’ satisfaction survey biannually.
• Provide quality assurance support in re-accreditation/accreditation & maintain set guidelines and protocol.
• Carry out quality assurance services.
• Visit of enrolee with serious medical condition to confirm quality of care.
• Track and manage all providers and complaints.
• Track and manage fraudulent codes according to SUNU Health guideline and standard protocol.
• Participate in medical outreach, wellness and health seminar for clients.
• Participate in development of benefit package and health products.
• Provide support to business retention and business development when need arises
• Medical verification of bills to ensure adequate treatment.
• Monitor mode and manner of medical care rendered by providers.
• Participate in reconciliation of payments with providers
• Liaise with Retention department to ensure accuracy of enrollee information.
• Liaise with retention department to ensure satisfaction of enrollee in hospital following treatment
• Checking of enrollee status and approval.
• Receive and print bills sent via email.
• Process NHIS capitation
• Attend to calls from enrollees providers
• Carry out enrollee enlightenment forum on the operation of NHIA
• Prepare reports relating to SUNU and NHIA activities.
• Perform any other duties that may be assigned by management.
- LOCATION: Nation-wide
- QUALIFICATION: BNsc., RN, RM
Minimum Relevant Work Experience: Applicants are expected to have completed their NYSC. Additional work experience in clinical fields, Knowledge of Health Maintenance Organisation operations will be an added advantage.
Required Skills: Microsoft suite, effective communication, problem solving skills, empathic.
Position Summary: You will be expected to interface with clients and attend to enquiries in the Contact Centre.
Main Responsibilities:
• Vet NHIA and PHIS claims according to agreed tariff and NHIA/SUNU Health guidelines and protocols.
• Participate in provider forum to enlighten providers on SUNU guidelines and protocols.
• Participate in providers’ satisfaction survey biannually.
• Negotiate cost of care to enrolees.
• Provide customer with product and services information
• Attend to calls, SMS messages, WhatsApp and email messages from enrolees, providers and other stakeholders
• Collate and document enrolees information in relevant format.
• Proffer referral centre and give authorization codes where necessary.
• Identify and escalate priority issues
• Follow up customer calls where necessary
• Participate in development of Contact Centre protocol for answering calls, emails, WhatsApp
• Resolve customer complaints directed to the Centre.
• Complete call logs
• Maintain complaints file (NHIA)
• Issue authorization codes to providers for enrolees.
• Participate in medical outreach programmes: health talks, marketing presentation and enrolee enlightenment.
• Discuss and review enrolee medical history, symptoms, allergies and current medications with provider where necessary.
• Perform any other duties that may be assigned by management.
- LOCATION: Nation-wide
- QUALIFICATION: BNsc., RN